Return and Refund Policy

Return Eligibility

Items may be eligible for return if:

• Returned within 30 Days of delivery

• Unused and in original condition

• Returned with original packaging and accessories

• Accompanied by proof of purchase

Non-Returnable Items

The following items are generally not eligible for return:

• Personalized or custom-made products

• Gift cards

• Clearance or final-sale items

• Certain hygiene-related products

Return Process

To initiate a return, contact us at [EMAIL ADDRESS] with your order number and reason for return.

Once approved, return instructions will be provided.

Return Shipping Costs

Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [X DAYS] of delivery and provide photographs of the issue.

We will arrange a replacement, exchange, or refund where appropriate.

Refund Process

After the returned item is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed to the original payment method.

Refund Timing

Refunds are generally processed within [REFUND PROCESSING TIME].

Actual processing times may vary depending on your payment provider or financial institution.

Exchanges

We may offer exchanges for eligible items subject to stock availability.

Please contact us to discuss exchange options.

Contact Information

For return or refund requests, contact:

Email: officialshopmela@gmail.com

Store Name: ShopMela